Shipping
Shipping fees are determined by country. Please see this page for details:
Most international orders take about 2-6 weeks to arrive after shipping.
Most domestic orders take about 2-4 days to arrive after shipping.
Most of our packages are shipped via the Japan Post, however we sometimes ship via International Takyubin express.
95% of our orders arrive safely at their destinations, or are returned to us due to unknown address or address mistakes.
If you are concerned about your order going missing, you can add package insurance to your order which ensures your order will be refunded/replaced if it is lost.
We ask customers to wait 6-8 weeks before we declare a package as lost, this seems to be the average longest time it requires for orders to arrive at their destination or return to us.
PACKAGING
Our goal is to be as environmentally friendly as possible in our packaging and 95% of the time use cardboard that can be recycled.
We may use bubble wrap for especially fragile items, and 99% of our bubble wrap is recycled from other packaging.
We also re-use packaging that we have from our own orders, in order to cut down on wasting resources.
Our items all come simply wrapped and suitable to give as a gift, and include a list of stones and what they symbolize inside. Gift boxes are available for most items, however, we may not be able to send gift boxes to some locations, in which case we will refund you for any costs paid by you for the box.
RETURNS, REFUNDS and CANCELLATIONS
Returns are accepted and refunded 100% if:
--> we sent the wrong item
--> the item arrived damaged
--> we erred on the size specifications
Other returns are accepted if the item has not been used, excepting the shipping costs (both delivery and return costs) and a 5% restocking fee.
Refund are issued through the payment method selected at checkout.
Cancellations within 24 hours are accepted with a full refund.
Refunds are managed through our system.
CUSTOM REQUESTS
Have an idea in mind?
Shoot us a message to get started. We try to respond within 24 hours with some questions to help us narrow down your project.
Some information you can include that will help us get started is
* type of piece (bracelet, suncatcher, bag strap, earrings...)
* specific stones or theme in mind
* price range
* specific style in mind
PROCESSING TIMES
While we aim to get orders out the door as soon as possible, because most of our work is custom made on order, it may take 7-10 days or longer to ship. If you need your order faster, you can let us know when you place it and we will do our best to get it off to you.
MATERIALS / SUPPLIES
Our stones are sourced from a local vendor whom we have been working with for nearly 9 years and whom we trust to provide quality stones at a fair price.
Our leather is mostly sourced from a vendor on Etsy whom we trust to provide naturally dyed and good quality materials.
Our metals are mostly sourced from RioGrande.com.
Other parts are sourced either locally or online via Etsy, Ebay or Amazon.