We accept refund and cancellation requests within 24 hours of purchase. Our work is largely custom made and once we have started creating the order, we are unable to cancel the purchase.
We will refund or replace any items damaged during shipping within 3 weeks of shipment.
Items may be returned minus shipping charges.
We ship via the Japan International Post. International deliveries require from 7 days ~ 8 weeks for delivery. On average packages arrive within 10 days, however Canada, Australia and Germany tend to take longer. Tracking and insurance upgrades are available in the checkout.
EMS delivery usually takes 3-5 days, however we cannot guarantee this as once the item leaves our studio it is in the hands of the delivery service.
We try to keep packaging simple and eco friendly, without the use of plastic or bubble wrap. Occasionally an especially delicate item may need to be shipped in bubble wrap, which is always recycled.
The majority of our stones are purchased in Japan from a supplier we have worked with since 2012 and have come to trust as they run the stones through quality checks. We have never been disappointed with their service, and any time we have a problem, they have been quick to help solve it.